“NYC Hospital” is an academic medical center based in New York City. The institution is dedicated to providing the best patient care, education, and research. My team and I were brought in to tackle various patient facing technological needs, including the academic and the Find A Doctor portion of the .org website. We were also asked to help transform the strategy and development processes of the IT department and their many contractors, introducing sustainable agile methodologies.
Location & Duration : New York, New York, USA for 11 months
role UX Lead, Product Designer & Strategist, & User Researcher
a collaboration between Design, Development & QA, Project Management, Business Analysis, Product, & Data Services
deliverables research analysis, business analysis, wireframes, & designs
tools observational interview techniques, 1:1 interview techniques, usability testing techniques, backlog creation, sketch